Thank you for choosing doukma.com! We strive to provide you with the best products and services, including a seamless shipping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms and conditions set forth below.
- Order Processing Time:
All orders are processed within [X] business days (excluding weekends and holidays) after the order is placed and payment is confirmed.
In case of any unexpected delays or issues with your order, we will notify you promptly.
- Shipping Methods and Carriers:
We offer various shipping methods to cater to your needs. The available shipping methods will be displayed during the checkout process.
The shipping carrier for your order will be selected based on factors such as delivery location and the size/weight of the package.
- Shipping Destinations:
We currently ship to addresses within [list of countries/regions you ship to]. If your location is not covered, please contact our customer support team for assistance.
- Shipping Timeframes:
The estimated shipping time will depend on the shipping method selected during checkout and the destination of the order.
Please note that these are estimated delivery times, and we cannot guarantee the exact delivery date as unforeseen circumstances may cause delays.
- Shipping Costs:
Shipping costs will vary depending on the shipping method chosen, the delivery location, and the weight/size of the package.
The shipping cost will be displayed during the checkout process, and you will have the opportunity to review and confirm before making payment.
- Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email or any other preferred communication method.
You can use the tracking number to monitor the status and location of your package during transit.
- Customs and Duties:
For international orders, customs and import duties may be applicable based on your country’s regulations.
Any additional charges related to customs and duties will be your responsibility.
- Undeliverable or Returned Packages:
In the event that a package is returned to us due to an incorrect address or any other reason beyond our control, we will contact you to arrange for re-shipment